The Voice of Canadian Credit Unions
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Canada’s CUs win 9 awards

Credit unions take top honours at Ipsos’ 2015 Best Banking Awards

customer service

For the 11th year running, Canada’s Credit Unions earned the coveted Customer Service Excellence honour in Ipsos’ 2015 Best Banking Awards, edging out all other financial institutions.

Canada’s Credit Unions (an aggregate of individual CUs across Canada) were the sole winner in three categories and shared honours with other financial institutions in six categories, bringing its total to a record-breaking nine awards, based on the results of more than 45,000 completed surveys:

1. Customer Service Excellence: Credit Unions

2. Values My Business: Credit Unions

3. Branch Service Excellence: Credit Unions

4. Products & Services Excellence: Credit Unions, Tangerine, President’s Choice Financial

5. Financial Planning & Advice: Credit Unions, BMO Bank of Montreal, CIBC

6. ATM Banking Excellence: Credit Unions, Desjardins, National Bank

7. Online Banking Excellence: Credit Unions, Desjardins, National Bank, Tangerine

8. Automated Telephone Banking Excellence: Credit Unions, BMO Bank of Montreal, Desjardins, National Bank

9. Live Agent Telephone Banking Excellence: Credit Unions, Desjardins