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Business / Human Interest /  • January 15, 2020
Home stay
Employees are demanding - and getting - flexible work arrangements that allow them to work from home.

Working from home has slowly become part of the present-day work lexicon. A flexible telecommuting policy allows employees to improve their work-life balance, which can be compromised by the stress of having to commute long hours to and from the off...

Technology /  • January 13, 2020
Smart phone banking just got smarter
First West Credit Union has rolled out a new mobile app that makes banking by phone seamless.

This past September, First West Credit Union (250,000 members, $10 billion in assets) in British Columbia announced a new enhanced digital banking experience that embraces a new mobile app, an online banking platform and a public website. Designed...

Leadership /  • January 6, 2020
Still blazing trails
Central 1 Credit Union created The Dorothy Watson CYL Bursary, supporting emerging leaders in the cooperative system while honouring the illustrious, 37-year career of Dorothy Watson herself.

Back in the mid 1980s, when Dorothy Watson was CEO of Ottawa Women’s Credit Union (OWCU), its original mandate — closed bond, for women only — didn’t sit very well with some people. One morning, Watson was notified that the credit union had b...

Marketing /  • November 19, 2019
What’s in a name?
A name change is often in order when a credit union evolves from closed to open bond, or tries to expand its reach outside its existing circle of loyal members.

Gaining public attention and attracting new members can be a challenging task for any credit union, especially for those that started out by targeting niche markets or as closed-bond institutions. Rebranding can be a way of hitting the re...

Banking / Leadership /  • November 19, 2019
Millar Time
Consolidated Credit Union’s long-time general manager Sarah Millar is nurturing the next generation of credit unionists.

When Sarah Millar, the general manager of Consolidated Credit Union (7,500 members, $223 million in assets) was 13, her mother, Josephine, left Gloucestershire, England, crossing the Atlantic Ocean going west. With Millar’s younger brother Andrew i...

Human Interest /  • September 17, 2019
Battling plastic
With the almost-existential crisis that plastic pollution presents to the natural world, credit unions are finding ways to decrease dependence upon this environmental scourge.

Garbage – especially plastic waste — has become one of the most dire threats facing society as well as the natural world. Urban landfills are bursting at the seams while plastic waste is clogging the ocean and killing animal life, from the smalle...

Marketing /  • September 12, 2019
Full of purpose
The next big marketing thing might be a venerable credit union tradition, just freshly repackaged.

Among the array of presenters and keynote speakers at last May’s National Conference for Canada’s Credit  Unions and trade show in Winnipeg was Porter Gale,  former vice-president of marketing for Virgin America airline. Gale’s presentatio...

September 6, 2019
Valuable resources
For Salmon Arm Savings and Credit Union’s award-winning HR vice-president Sheri Hamilton, handling fires — real or metaphorical — are all in a day’s work.

In 1998, when Sheri Hamilton first began work as manager of human resources at Salmon Arm Credit Union (19,250 members, $782 million in assets), the Columbia-Shuswap district it served was bone dry. Then, lightning struck nearby Fly Hills Mountain, ...

September 3, 2019
It’s people before profits when it comes to hiring

Workplace diversity enhances organizations in a myriad ways, boosting innovation and improving financial performance. Diversity increases organizational intelligence, expanding the insights, approaches and ideas applied to problem solving, optimizing...

Business / Leadership /  • July 24, 2019
Marketing a merger
How should marketing communications be framed when a smaller credit union merges with a larger one?

Marketing can present a bit of a conundrum following a merger between two credit unions.

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